Glenway Animal Hospital’s Expert Staff

Michele Mescher, RVT, is the Hospital Administrator at Glenway Animal Hospital, and has been a staff member since July 1996.  She attended the University of Cincinnati where she received her Bachelors degree in Biology and her Associates degree in Veterinary Technology.  She completed her degree in Business Management and an MBA in Business Administration from Tiffin University.  She lives with her husband Dave and their son Noah and daughter Katherine, as well as: two cats Rerun and Charlie; two dogs named Phineas and Athena; two turtles; and two fish.  Her favorite part of the job is helping the patients and clients, and being able to work with a variety of animals.  Michele has lived in Cincinnati her entire life, and outside of work, she enjoys scrapbooking, creating homemade cards, baking, various outdoor activities, and mostly spending time with her family.  

Erin Crisp Fitzthum, RVT, has been working at Glenway Animal Hospital since February 2006.  She attended Miami University where she received her Bachelors degree in Zoology in May 2005.  She graduated from the Veterinary Technology Program at Raymond Walters College in the summer of 2010.  Erin is currently exploring her interest in animal behavior and considering pursuing a specialty.  She currently lives with her husband Lee and their two cats, Abe and Elenore.  Her favorite part of the job is spending the day playing with cats, small fluffy dogs, and the occasional ferret.  She also enjoys the fact that it’s “never boring” and that there’s always something new to learn and see.  Outside of work she enjoys reading, baseball, watching sports and going to the movies.  Erin was born in New England and loves the Red Sox and Patriots.  

Diane Zdelar-Bush, RVT, has been with Glenway Animal Hospital since June 2007. She says she’s working towards retirement, and although she’s considering more training in a specialty, for now she likes “basic care of critters.” She has a golden retrievers, Marvin, who undoubtedly agree with her reading recommendations of Chicken Soup for the Dog Lover’s Soul and Walking Circles Before Lying Down.  

Jordan has been working at Glenway Animal Hospital since February 2021. She attended the University of Cincinnati and received a Bachelors of Science degree in Biology and an Associates of Applied Science degree in Veterinary Technology. She has four bunnies named Cherry Pie, Belle, Round, and Blossom as well as a dog, Koda, and a cat, Leon. In her free time, she enjoys cuddling with her furbabies, playing video games, and going to musicals. She loves caring for animals and plans to go to vet school in the near future.

Stephanie Heiman is a Veterinary Assistant and has been working at Glenway Animal Hospital since August of 2009.  She took classes to become a Veterinary Technician and enjoys learning more about cats and dogs, although she loves all animals.  Stephanie has two chocolate labs named Bayley and Loey.  Bayley lives with her parents, but is really the whole family’s dog.    Stephanie and her husband, Jeff, are having so much fun with her.  She has three children that keep her busy too. She loves working at Glenway Animal Hospital because of the people, the environment, and the fact that she learns something new each day and everyone is so helpful. 

Alysia Bauer has been working at Glenway Animal Hospital since June of 2013 as a Client Care Representative and a Veterinary Assistant. She is currently attending Northern Kentucky University in pursuit of a Bachelor’s degree in Visual Communication Design. Alysia has a cat, Pepper Pants, and a dog, Bentley. In addition to working with a great group of people and getting to spend time with a variety of animals, she loves working at Glenway Animal Hospital because there is something new to be learned each day. Outside of work, Alysia enjoys art projects, outdoor activities, and listening to music. 

Becky Hafertepen has been with Glenway Animal Hospital since August of 2006, and works the front desk as a Customer Care Representative.  She was raised on the West Side of Cincinnati and is a ’75 graduate of Oak Hills High School.  She lives with her husband Bob, two dogs (Rosie and Taz), two cats (Tails and Willow), and 5 gold fish.  She also has two sons: Matt who lives in Kansas and Nick who is an MP with the Marines.  Becky enjoys meeting people and their pets, and thinks Glenway Animal Hospital “has the best vets and staff in town, which makes it a pleasure to come to work.”  Her future plans include spending time with her grand daughter Emily. 

While only being employed at Glenway Animal Hospital since February 2012 as a Customer Care Representative, Colleen Steinmetz has over 36 years working in the veterinary profession.  She lives with her husband Mark of 30 years and George, their Jack Russell Terrier who was rescued from a shelter.  She has a daughter Megan and son-in-law Ben, along with a hound mix grandpuppy named Cozmo.  She enjoys reading, working in the garden and keeping up with George.  He loves chasing the lizards that have invaded the Westside. 

Hi I am Molly Hamilton. I graduated from Roger Bacon in 2021. I plan to attend UC Blue Ash and study psychology. I currently have a dog named Maggie. I love working at Glenway Animal Hospital because of the staff and the environment. Outside of work, I like to watch movies, go to baseball games, and play volleyball. 

Emily Jenkins is a Vet Assistant and Client Care Representative with Glenway Animal Hospital.  Emily grew up on the Westside.  She earned a bachelor’s degree in Elementary Education from the College of Mount St. Joseph and worked in Oak Hills Local School District until her son was born.  As a stay-at-home mom, Emily stayed busy volunteering on a citizen’s task force that worked with the Cincinnati Park Board to establish the Mount Airy Dog Park.  Eventually her passion for animals led her to the field of veterinary medicine, which she has been working in since 2004.  Emily has taken many classes in veterinary technology and is eager to continue learning new ways to provide better care for animals.  Emily enjoys spending time with her son, Tom, and her dog, Izzy.  She also enjoys putting together jigsaw puzzles, roller skating and working outside in her yard.  Emily likes working with everyone at Glenway Animal Hospital because she shares their philosophy of animal advocacy, community outreach and providing excellent service. 

While a client at Glenway since 2009, I have been working as a ccr and vet tech assistant since August 2022 and feel proud to be part of such a great team.  It is fulfilling for me to be able to help facilitate the health and well-being of our patients and there is always more to learn.  I’ve worked in customer service for over 20 years and I come to GAH with a love and respect for animals and the natural world that has led me to both veganism and native plant gardening.  I have a BFA in fine art with a concentration in sculpture and Master’s in Astrology. I am an astrologer, artist and jewelry designer and candle maker. When not at the hospital I am growing my own business. 

Alex is a senior at Seton High School and is planning on studying biology and animal sciences in college to become a veterinarian. Alex loves animals especially dogs and even has a French Bulldog named Stella at home. She loves working at Glenway Animal Hospital to see everyone’s pets and to get educated on how a vet hospital works. 

Kate is a senior at Seton High School and is going to study biology at Xavier University for her undergraduate before going on to study Veterinarian Medicine. She loves all types of animals especially her Golden Doodle Nuxy and Golden Retriever Hank. She is goalie for her high school lacrosse team which she has been apart of for four years. She loves working at Glenway Animal Hospital because it allows her to meet all kinds of new pets and grow her love for veterinary medicine! 

I am a high school student at Colerain High School. I got accepted to Butler Tech Natural Science Center Vet program for my junior year and I am now in my senior year currently studying veterinary science. I plan to attend UC blue ash in their Vet Tech program and possibly continue my education at UC main campus. During high school I was involved in volleyball, finishing my volleyball career as varsity libero. Along with that I participated in partners club, playing sports and making crafts with the special education students at my school. Outside of both school and work I enjoy seeing friends, shopping, and cuddling with my fur babies! I have had 12 hamsters, 3 guinea pigs, and currently have 2 Havenese named Comet and Teddy who I love SO MUCH! Since I was 5 I have had a passion to work with animals and I am grateful that Glenway Animal Hospital has giving me a huge step towards my goals and I am excited to see where life takes me! 

Ellie has been working at Glenway Animal Hospital since August of 2023. She is currently in her third year at Xavier University studying Biology. She is planning to attend vet school after graduating with her degree in Biology. She loves all animals, and has for as long as she can remember. She has two Cavapoos, Vinny and Ozzy whom she loves so much. Outside of work, she likes to spend time with her family/friends, cuddle with her fur babies, and spend time outside. She loves working at Glenway Animal Hospital because she gets to learn so much each and everyday.

Abbi has been with Glenway Animal Hospital since 2023. She has three loving and energetic labs who have been clients of Glenway Animal Hospital for over a decade! Abbi graduated from Saint Ursula in 2022 and is a current student studying at Ohio State on the pre-law track. The exceptional care given to her three labs inspired Abbi to give the same consideration and affection to other client’s pets! Abbi has loved animals since she was a little girl and is very grateful to work for such an exceptional veterinary office. 

In Memory of Scooter who was the official greeter of GAH. She came to GAH in the fall of 2003. Scooter was living on one of the Cron’s neighbor’s porches because she did not have good bathroom habits. Every time Diana and Elizabeth Cron came by walking the dog, she came running , or rather scooting out to greet us . We were smitten. When we were finally able to talk to her owner, we found that she had been bitten in the back by a dog when she was just a kitten. Despite earlier medical treatment, she had permanent damage to her spine in the area that controls bladder, bowels and hind legs.  Scooter’s owner allowed us to bring Scooter into our office for a diagnostic workup and treatment, and ultimately to stay. While her physical challenges would make it difficult for her to live in a home, she does the best when she can get plenty of time to scoot around. We decided to adopt her as our permanent mascot. Scooter is quite the lucky cat to have all her medical needs (and her whims) tended to by the dedicated staff of GAH.  Her primary jobs are to greet clients and patients by day and keep the other clinic cats in line at night. She is well loved and has found a forever home in our hospital and the hearts of our team members and clients.

In Memory of Angus has been a GAH family member since August 2008. He was extremely ill when he came in and needed aggressive treatment and a long period of hospitalization to get better. When he finally did, we found that he is a VERY cool cat, but nobody we knew was looking for a cat with quite as much energy as he has. He and Axl also became bonded rather quickly and now they are inseparable. His favorite spot to sleep is on a computer printer where he often turns it on himself so he can paw at the paper as it shoots out. He loves to help type medical records with anyone that will let him. His secret wish is to someday get Scooter’s job, as he loves to say “Hello, pet me and see what I can do…and how fast I can run…and how much trouble I can get into, but aren’t I so cute doing it, so you really can’t get mad at this sweet face, can you?” to everyone that comes in.